1. No Collection of Sensitive Information

You are strictly prohibited from collecting:

• Credit/debit card numbers
• Social Security Numbers (SSNs)
• Bank account details
• Usernames, passwords, or any login credentials
• Any personally identifiable information (PII)

Violations will lead to immediate termination without refund.

2. No Spam, Illegal Activity, or Abuse (Fair Usage)

You may not use any dialer for:

• Spam or robocalls
• Misleading or fraudulent messages
• Any unlawful activity
• Gig-economy delivery or ride-hailing campaigns (e.g., Uber Eats, Uber/Uber Taxi, DoorDash)
• Inbound-oriented campaigns, including any setup where inbound calls are generated through non-compliant, misleading, or non-legitimate methods

Use the dialer responsibly. Overuse or abuse may result in temporary or permanent account suspension.

3. No Unsolicited Sales or Marketing Messaging

Sending sales pitches, promotional content, or unsolicited offers through Espot Solutions dialers is strictly prohibited. Messaging is only permitted where you have clear consent and are compliant with local laws and carrier policies.

4. Dialer-Specific Usage Limits

• 8x8: Login is allowed on only 3 devices. Only 1 active call can be made at a time. If a call is ongoing on one device, the second device must wait. Active calls may show on both devices per 8x8 policy.
• Zoom: Login is allowed on only 2 devices at a time.
• RingCentral, Vonage, Ooma, and others: A maximum of 3 agents may use a dialer simultaneously for outbound calling. Additional access requires prior written permission.
• Google Voice: Up to 5 users per account are supported. Two-way SMS/messaging is included by default (subject to all compliance and anti-spam rules; unsolicited marketing is prohibited—see S2–3).

5. Account Suspension

Your account may be suspended without prior notice for:

• Sending sales/spam messages
• Collecting sensitive data
• Using auto-dialers
• Any policy violation

No refund or replacement will be provided.

6. Refund Policy

If your account is blocked by RingCentral, Vonage, Ooma, 8x8, Zoom, or Google Voice, Espot Solutions will refund 50% of your remaining subscription time.

7. Monitoring and Compliance

We reserve the right to monitor your call recordings and relevant communications logs to verify usage and compliance. If you do not agree, we cannot offer you any dialer. Please find an alternative provider.

8. Terms Updates

Espot Solutions may update these terms at any time without notice. Visit Terms and Services for the latest version.

9. No Auto-Dialing Software

Use of third-party auto-dialing tools is strictly prohibited. If detected, you will:

• Be permanently banned
• Receive no refund
• Be ineligible for future service