Espot Solutions – Dialer Usage Terms & Conditions
By using any dialer service provided by Espot Solutions, you agree to the following terms:
1. Prohibited Campaigns
Espot Solutions does not provide services for campaigns related to:
- Banking
- Mobility
- Car Inspection
- Energy
- Biling
- Telecom
- Dish Tv
- IPTV
- Uber (Taxi/Eats)
- DoorDash
- Inbound Oriented Campaigns
- Any non-legitimate Campaigns
- Any Campaign that requires sales messaging
Violating these restrictions will result in immediate account termination without notice or refund.
2. Payment & Renewal
Espot Solutions reserves the right to suspend your account on the renewal date—or at any time—if payment has not been received.
The company is not responsible for any loss, interruption, or damages caused by account suspension due to non-payment.
This policy applies to:
- New orders
- Existing accounts
- Replacement accounts
3. No Collection of Sensitive Information
You must not collect any of the following:
- Credit or debit card numbers
- Social Security Numbers (SSNs)
- Bank account information
- Usernames or passwords
- Login credentials
- Personally Identifiable Information (PII)
Any violation will result in immediate account termination without a refund.
4. No Spam, Illegal Activity, or Abuse
You may not use the dialer for:
- Spam or robocalls
- Misleading or fraudulent messages
- Illegal activities
- Uber, Uber Eats, DoorDash, or similar gig-economy campaigns
- Non-compliant inbound campaigns
Use the service responsibly.
Abuse or excessive usage may result in temporary or permanent suspension.
5. Messaging Policy
Only two-way customer communication is allowed.
The following are strictly prohibited:
- Sales messages
- Marketing messages
- Bulk messaging
- Automated messaging
- Message sequences
- Follow-up sequences
- Warm-up campaigns
- Promotional offers or advertisements
Messaging is only allowed for legitimate one-to-one customer communication.
Any violation will result in:
- Immediate service termination
- No refund
- No replacement
- No appeal
6. Dialer Usage Limits
8×8
- Login allowed on up to 3 devices
- Only 1 active call at a time
Zoom
- Login allowed on 2 devices
RingCentral, Vonage, Ooma, and Others
- Maximum 3 simultaneous outbound agents
- Additional users require written approval
Google Voice
- Up to 5 users per account
- Two-way SMS is included
- Subject to compliance and anti-spam rules
- Marketing or unsolicited messaging is prohibited
7. Account Suspension
Your account may be suspended without notice for:
- Sending spam
- Sending sales or marketing messages
- Using automated message sequences
- Warm-up messaging campaigns
- Collecting sensitive information
- Using auto-dialers
- Violating any policy
- Non-payment or failed renewal
No refund or replacement will be provided.
8. Refund Policy
If your account is suspended or blocked due to issues with third-party providers such as:
- RingCentral
- Vonage
- Ooma
- 8×8
- Zoom
- Google Voice
- Any other supported provider
You must allow 3 business days for the provider to investigate and resolve the issue.
If there is a technical problem:
- Contact Espot Solutions first.
- Allow reasonable time for troubleshooting before requesting a refund.
If the issue remains unresolved and is caused by a third-party provider:
- Espot Solutions will refund 50% of the remaining unused subscription period.
No refunds are provided for suspensions caused by non-payment.
9. Monitoring & Compliance
Espot Solutions may monitor:
- Call recordings
- Communication logs
This is done to verify compliance with these terms.
If you do not agree to this monitoring, you should not use the service.
9. Terms Updates
Espot Solutions may update these Terms & Conditions at any time without prior notice.
Users should review the latest version regularly.
10. No Auto-Dialing Software
The use of third-party auto-dialing software is strictly prohibited.
If detected:
- Your account will be permanently banned.
- No refund will be issued.
- You will not be eligible for future services.
Agreement
By using any Espot Solutions dialer service, you acknowledge that you have read, understood, and accepted these Terms & Conditions, including the Payment & Renewal Policy.
Industries Served
Espot Solutions currently serves clients in:
- Solar
- Digital Marketing
- Medical Billing
- Truck Dispatch
- MEP Estimation
- Appointment Setting
- Real Estate
- Quran Campaigns
- Packaging
- E-commerce
